I can't log in - what should I do?

Try these in order:

1. Double-check your email and password - and make sure Caps Lock is off

2. Reset your password via "Forgot your password?" on the login page

3. Clear your browser cache and cookies

4. Try a different browser or device

5. Check your internet connection

Also good to know:

• Check if you have an active break on your account. If that's the case, let us know and our team will assist you.

• If you're currently in a state where LuckyOne isn't available, access is paused until you're back in an eligible state

None of these helped? Let us know and we'll dig in.