All Gold Coin package purchases are final. Because coins are delivered to your account and usable immediately, purchases can't be refunded.
Two exceptions:
A charge made in error (for example, a duplicate transaction).
An unauthorized charge (see "What should I do about a charge I don't recognize?").
In both cases, let us know right away and we'll help. Please reach out to us before filing an unauthorized-charge dispute with your bank - we can almost always resolve billing issues faster directly, and a bank dispute triggers an automatic account review that may temporarily pause your account while we investigate.
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