How do I update my profile information?

Here's what you can and can't change yourself in My Account.

You can change these yourself:

• Marketing preferences - toggle promotional offers, email, and onsite notifications on or off, then click Save.

• Password - use the Change Password section.

• Two-factor authentication (2FA) - set it up under Set 2FA.

• Responsible-gaming limits - set purchase limits and reality-check reminders under RG Limits.

These personal details can't be edited yourself - a teammate updates them for you:

• Email address - ask to speak to a human and we'll update it (you'll verify the new address).

• Phone number - ask to speak to a human and we'll update it.

• Full name / legal name - for security, this needs a teammate and updated government-issued ID (for example, after marriage or to fix a typo).

• Saved payment cards - removing a saved card, or freeing up space when you've reached the 3-card limit, is handled by a teammate. Just ask to speak to a human and we'll take care of it.

Just ask to speak to a human for any of these and we'll take care of it. If you've completed identity verification, changing details like these may require re-verifying them.