I'm thinking about disputing a charge with my bank

Before you file a dispute with your bank, please reach out to us first — we can almost always resolve billing issues faster directly. A bank dispute (chargeback) automatically triggers a security review that may pause your account and hold any pending redemptions while it's investigated.

If a charge is wrong or unauthorized, tell us the transaction date, the amount, and the first six and last four digits of the card, and we'll look into it right away.