If a LuckyOne email isn't arriving - for example a password reset or a redemption or account confirmation (note: the sign-up verification code is sent by SMS to your phone, not by email):
Check your spam/junk folder - then search your whole inbox for "LuckyOne"
Verify the email on your account is typo-free
Wait up to 10 minutes - delivery can occasionally be slow
Click "Resend" on the verification or password reset page
Still nothing? Let us know and we'll assist.
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