Redemption denials almost always come down to one of these:
Play-through not met - your Sweep Coins haven't completed their play-through requirement yet
Below the minimum - you need at least 100 Sweep Coins for cash (Debit Card or ACH) or 50 Sweep Coins for Prizeout (gift cards)
Information mismatch - the name on your LuckyOne account doesn't match your ID or bank account
Verification incomplete - your identity verification needs to be finished first
Account review - our security systems flagged something that needs a closer look
What to do: fix the item that applies (complete verification, finish your play-through, or update mismatched details), then submit your redemption again.
If none of these apply, or you believe the denial was a mistake, let us know and we'll look into it personally.
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