Why won't a package let me purchase it again?

Some packages - especially promotional offers, first-time or welcome deals, and limited-time specials - can only be purchased once per account. (Standard coin packages can be bought as often as you like.) If you've already bought one of these limited packages, trying to buy it again won't go through - even when there's nothing wrong with your card or payment method.

Here's what causes the confusion: a package can stay visible in the store until it expires, even after you've purchased it. So you may still see it, tap to buy, and have the purchase fail - not because of a payment issue, but because that package has already been used on your account.

To check what you've already bought:

Go to My Account -> Transaction History. You'll see every package purchased, with its date and amount. If the package you're trying to buy again is listed there, that's why the new purchase won't complete.

This is different from a normal payment decline. If payments are failing across different packages, or you're getting a card error, see "My payment was declined - what should I do?" instead.

Still think something's off? If you've checked your Transaction History and believe a limited package should still be available to you, or you think you were charged more than once, contact us right here in Messenger or at support@luckyone.us and we'll look into it.